PRMG Recognized in experience.com’s 2021 Top Mortgage Companies and Top Loan Officers for Customer Satisfaction!
April 27, 2022, BY PRMG MARKETING
Experience.com, a leading provider of experience management software, announces its annual America’s Top Mortgage Companies and Top Loan Officers for Customer Satisfaction. Competition was fierce, as the rankings are based on millions of customer reviews of nearly 40,000 individual loan officers from more than 350 companies – by far the largest customer satisfaction index in the mortgage industry.
Top Mortgage Companies
PRMG was ranked in the Top 10 mortgage companies by experience.com! The results were determined from the number of reviews submitted, survey completion rates, and overall ratings left on Experience.com! The reviews were then compared to each company’s transaction data to ensure data integrity. Furthermore, companies were grouped by number of originators like so: Jumbo (400+), Large (199-399), Medium (80 – 199), and small (<80) to ensure fairness throughout the competition. PRMG is ecstatic to be amidst the lenders in the jumbo category!
“Our unique benchmark celebrates those outstanding mortgage companies and loan officers who consistently deliver great experiences for their clients,” said Experience.com CEO, Scott Harris. “I’d like to congratulate the 2021 individual and company winners who delivered the industry’s highest level of experience-driven customer satisfaction. It’s an incredible achievement.”
PRMG has been a long-time partner of Experience.com dating back to its former name, Social Survey, further highlighting the tremendous honor this is to be named a Top Mortgage Company!
“We are proud to be included in Experience.com’s distinguished list of top performing mortgage companies and originators that deliver unapparelled customer satisfaction. This is in alignment with PRMG’s mission in Pivoting towards more consumer facing activities and modern lending technology,” said Paul Rozo, PRMG CEO.
Top Loan Officers
In addition to being named a Top Mortgage Company, four of PRMG’s originators have been individually recognized in Experience.com’s Top 1% Loan Officers! Congratulations to Karyn Weger, Corissa Dailey, Adrian Reyes and Brent Hoffman for receiving this tremendous honor!
Similar to the Top Mortgage Companies, results were determined by the number of reviews submitted, survey completion rates, and overall ratings left on Experience.com and then compared to each lender’s transaction data to ensure data integrity.
“It is extremely difficult to earn a position on the Top Loan Officers list,” explains Experience.com CEO Scott Harris. “The loan officer (LO) has to close a high volume of mortgage loans, and give each customer a great experience every time. One poor review out of 100 closed loans can eliminate a LO from landing on this prestigious list.”
This award is only presented to the top 1% of participating loan officers! We are extremely proud of Karyn, Corissa, Adrian, and Brent for this tremendous honor!
Founder, Paul Rozo, and Co-Founder, Robert Holliday, had a vision when starting this company, that not only encouraged their team, but they also understand day-to-day operations, Built by Originators for Originators™. 20 years later, this has remained the driving force behind the many achievements they have had thus far.
Experience.com is a rapidly growing provider of experience management software. Using its integrated, cloud-based platform and customizable processes, any business can manage customer and employee experiences across their products, locations and brand(s). By driving behavioral change, Experience.com delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement. Founded in 2015, Experience.com is headquartered in San Ramon, Calif. and backed by Kennet Partners LLC., Silicon Valley Data Capital, Tri-Valley Ventures, and Wilson Sonsini Goodrich & Rosati. For more information, visit www.Experience.com or call +1 (888) 701 4512.